Capability building

We provide corporate communication training and coaching courses to help your people communicate clearly and effectively.

We recognise that senior communication directors want to continually test, and improve, their skills and experience. This is a vital way of ensuring their ongoing ability to support their respective chief executives and wider management teams.

SenateSHJ provides customised corporate communication training, and small group and individual coaching. Our courses are purpose-built to support public and private sector organisations, and can be customised to meet exact requirements. People may attend either as part of a package offered by their organisation, or as part of SenateSHJ’s own calendar of training.

We currently offer five corporate communication training courses:

Leadership

Senior executives operate under intense, and often unforgiving, public scrutiny. They must be able to articulate their organisation’s position clearly and persuasively, especially in situations where there is heightened reputational risk. In order to mitigate reputational risk, their performance must build or maintain credibility.

These skills are essential in order to manage communications with conventional media, respond quickly to trending topics in social media, deal with increasingly sophisticated advocacy groups, and engage with Government and regulators. They are also essential for successful engagement with staff, management colleagues and Boards.

SenateSHJ’s Leadership workshops help executives develop the poise, clarity and presentation skills to communicate effectively with their stakeholders, and to lead and motivate teams.

The coaching enhances executives’ ability to perform in high pressure media environments, assess information quickly, and immediately evaluate possible issues and their implications.

Please contact:

Australia New Zealand
Angela Scaffidi Neil Green
+ 61 3 8643 7915 + 64 4 471 5374

 

 

 

Māori Engagement

Consulting with the right people, in the right way, is never more important than when consulting with Māori. Yet for those who have never operated within te ao Māori – the ‘Māori world’ or way of doing things – it can be daunting.

There are innumerable rights and wrongs, some of them subtle, all of them important: Do I hongi? Who do I talk to? What do Māori organisations look for when doing business? When these protocols are not followed, there can be a breakdown of communication. And broken relationships can be hard to mend.

But there is much more to working with Māori than knowing the protocols. Rather than see it as a problem to overcome, SenateSHJ can help build understanding and lasting connections so that organisations in both the private and public sectors can engage positively with Māori and take advantage of the opportunities that working together brings.

Please contact:

New Zealand  
John Harbord  
+ 64 4 471 5377  

 

 

 

Crisis Management

The New Zealand Canterbury earthquakes, BP’s Gulf of Mexico oil spill, and Toyota’s international vehicle recall were stark reminders of the need for organisations to have effective crisis communications, and for communication practitioners to test their skills to ensure they are confident they will be able to respond in a planned way when the unexpected happens.

In a crisis, how would your organisation communicate with its customers, suppliers and stakeholders? What would your communications need to achieve? What systems would you use? What would you say and when?

This workshop is designed for senior communication practitioners who want to brush up on their crisis communication skills, discuss how to run effective in-house scenarios, and explore best practice crisis communication planning.

Please contact:

Australia New Zealand
Angela Scaffidi Neil Green
+ 61 3 8643 7915 + 64 4 471 5374

 

 

 

Writing for Impact

Every decision-maker in the private and public sector writes and communicates. However, many people struggle to do so with clarity, particularly during times of crisis.

Writing for Impact is SenateSHJ’s core business-writing training workshop. It uses a systematic, clear and structured approach to help people produce documents that have impact, are easy to read and require much less time to write and review. Our training models what great writers do naturally, and draws on an understanding of how readers relate to and understand written material.

Please contact:

Australia New Zealand
Angela Scaffidi Robert Mannion
+ 61 3 8643 7915 + 64 9 353 6626

 

 

 

Interpersonal Communication

This course draws on our advanced knowledge and experience, and teaches communication skills for leading, informing or persuading others. Participants examine how humans use language to perceive, understand and express their world, and how they can increase their own influence through heightened awareness of language patterns. They also consider the roles of non-verbal signals and unconscious beliefs. The program combines academic research and experiential learning exercises.

Please contact:

Australia New Zealand
Angela Scaffidi Raphael Hilbron
+ 61 3 8643 7915 + 64 4 471 5371

 

 

 

Media and Presentation training

The media wields enormous power and influence in our society. Individuals and organisations across any sector are at the mercy of it – and many have suffered as a result of poor understanding and mismanagement of their media relations. Conversely, when well managed, the media can be a vital tool to disseminate information and influence people positively.

SenateSHJ’s Media and Presentation training workshops – run by former senior media personnel – equip participants with a solid understanding of how to engage with media to achieve the best possible outcome.

The training examines the role of the media, including emerging media, and considers how people and organisations can best attract and maintain the media’s interest – without raising its ire.

As well as reviewing participants’ past experiences, the workshops also provide relevant scenarios and role-playing to practise and perfect interviewing techniques.

To learn more, please contact:

Australia New Zealand
Angela Scaffidi Robert Mannion
+ 61 3 8643 7915 + 64 9 353 6626